Providing a great candidate experience means you're able to articulate to applicants your recruitment process. Without a clear process in place, candidates will have varied experiences that may or may not be great. A clear process allows you the opportunity to pinpoint where a candidate's experience might've gone awry.
The question now becomes, where do you start when you’re creating a clear process? My recommendation - begin with the end in mind. In other words, start with the goal. Ask yourself or your team what do you or your team want you’re process to achieve? Also, think about your goal in quantifiable terms. Meaning, how will you know whether or not you’ve achieved your goal (so once you’ve defined the goal ask – is it measurable)?
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